Refund / Returns Policy
https://www.gibneys.co.uk/ is committed to providing quality products and customer satisfaction. However, please note the following policy regarding refunds and returns:
Refunds
We do not offer refunds under any circumstances. Please ensure you are happy with your purchase before completing your order.
Exchanges
We are happy to offer an exchange of goods if you are not satisfied with your item. Exchanges are only valid for unworn, unused items returned in their original packaging within 14 days of delivery.
Customers are responsible for any return postage costs unless the item was received faulty or incorrect.
Hygiene Policy – Earrings
For hygiene reasons, earrings cannot be returned or exchanged under any circumstances. This is a strict policy to ensure the safety and health of our customers.
If you have any questions about our policy, please feel free to contact our customer support team.
Thank you for your understanding and support,
https://www.gibneys.co.uk/